Home >> FAQ
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| Q: |
How can I contact you? |
| A: |
You need to provide your Invoice Number or Order Number and for further Enquiry please feel free to give us a call between 9:00am to 5:00pm on 020 8453 1017 Monday to Friday |
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| Q: |
How do I know my payment is through? |
| A: |
Once your payment is authorized, you will get invoiced sent immediate to your e-mail. It will provide you with invoice number and order details.
This will be a proof of your payment. |
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| Q: |
How long it take to deliver my order? |
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If order placed before 3pm and we have the stock, we will deliver you good within next day. Very rarely, if we have not in stock, then we will deliver with in 2 to 3 working days. |
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| Q: |
How to log a complaint? |
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Please contact us my e-mail or by phone to log your complaint or feedback. We will immediately deal with your complaints. |
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| Q: |
Are door handles sold in pairs? |
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Yes, all door handles are sold in pairs, hinges, etc. If you are un-sure please do contact us, so that we can advice you. |
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| Q: |
How to Buy? |
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Method of payment is by using our online ordering system, payments can be made using Pay Pal, which ensures all your details remain secure and confidential. Firstly select the item you wish to purchase, select the quantity and finish you require, and then select ‘add to cart’. Your item is now placed in your virtual shopping basket. You can continue to shop, or move to the checkout by selecting the shopping basket icon. Now simply fill in your details and your purchase is now complete. |
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| Q: |
Are you a First Time Buyer? |
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By Creating at Account at Handles Direct UK, you will be able to shop faster and up to date on your orders status, and also keep track of the orders you have previously made. |
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| Q: |
What is the Shipping cost by regions? |
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Shipping cost and time by region:
Location.................Price............ Time
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UK Mainland...........£3.95............2 Working days (Next day Delivery if available in stock)
CHannel Islands.....£25.00..........2-7 Working Days
UK Isle Of Man.......£20.00..........2-7 Working Days
Scotland................£20.00..........2-7 Working Days
We do have a International courier service to deliver your items.
For How much would you charge for courier then call us?
For more information please contact us. 020 8453 1017
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